FAQ

What is the shelf life of your products?

Each Windsor Grace Apothecary creation is made in small batches with pure, natural ingredients and no synthetic preservatives. For optimal freshness, we recommend using your products within 12 months of purchase.

Store your items in a cool, dry place whenever possible. For products kept in the shower — such as our body oils and scrubs — take care to keep water out of the jars or bottles, and always secure lids tightly after use.

Because our formulations are natural, slight changes in texture or aroma over time are perfectly normal — a gentle reminder of their living, handcrafted nature.

What is your shipping policy?

Each Windsor Grace Apothecary creation is handcrafted in small batches, with care and intention. Please allow 3–5 business days for your order to be prepared before shipment. For large orders, please allow 1-2 week processing time as each item is carefully handcrafted in small batches.

Once your order is ready, you’ll receive a confirmation email with tracking details. Delivery times vary based on your location and chosen shipping method, but most orders arrive within 3–7 business days after dispatch.

We currently ship within the United States. If you are outside the U.S. and wish to place an order, please reach out to us at windsorgraceapothecary@gmail.com — we’re happy to explore special arrangements when possible.

Please ensure your shipping address is entered correctly at checkout. We’re unable to replace packages marked as delivered to the address provided.

Windsor Grace Apothecary is not responsible for delays caused by carriers or unforeseen circumstances, but we will always do our best to assist in locating your order and ensuring it reaches you safely.

What is your return policy?

We hope your Windsor Grace Apothecary products bring you moments of care and delight. If something isn’t quite as you hoped, we’ll make the return process as effortless as possible.

Returns are accepted within 30 days of receipt for items bought directly through our website. Products must be unopened and in their original condition. A $10 restocking fee applies, and return shipping is the responsibility of the customer.

We’re unable to process returns for items purchased through retail partners or third parties.

If your situation falls outside these guidelines, please email us at windsorgraceapothecary@gmail.com — we’ll always do our best to find a kind and fair resolution.

What is your exchange policy?

We want you to be completely delighted with your purchase. If something isn’t quite right, we’re happy to offer an exchange for any unused, unopened product within 14 days of delivery.

To begin an exchange, please contact us at windsorgraceapothecary@gmail.com with your order number and the item you’d like to exchange. Once your exchange is authorized, you’ll receive simple return instructions.

Please note that:

Items must be returned in their original condition and packaging.
Return shipping costs are the responsibility of the client.
A small restocking fee may apply to cover handling and processing.
Exchanges are issued once the original item is received and inspected.

We take great care in crafting every item, and your understanding helps us continue creating small-batch products with intention and quality.

Do you offer wholesale opportunities for boutiques and shops?

We’re honored to share Windsor Grace Apothecary with a select circle of boutiques and stockists who value intention, craftsmanship, and beauty in the everyday.

If you’re interested in carrying Windsor Grace Apothecary in your shop, please contact us directly at windsorgraceapothecary@gmail.com to receive our current line sheet and wholesale terms.

We partner thoughtfully and limit our stockists within each region to preserve a sense of exclusivity and ensure each collaboration reflects the Windsor Grace Apothecary spirit — mindful, elegant, and rooted in simple luxury.